Refund policy
Effective Date: March 27, 2026
At Man Gloss, we take pride in delivering freshly brewed coffee products crafted with care and quality. Due to the nature of our products, we maintain a strict return and refund policy to ensure hygiene, safety, and product integrity.
Returns
We only accept returns under the following conditions:
- The item you received is damaged, defective, or incorrect
- The product has not been opened or consumed
- You notify us within 48 hours of delivery
Because our products are consumable, we do not accept returns for:
- Change of mind
- Taste preferences
- Opened or used products
Refunds
Once your request is reviewed and approved:
- You will receive a full refund or replacement, depending on your preference
- Refunds will be processed to your original payment method
- Please allow 5–7 business days for the refund to reflect in your account
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Email us at hello@mangloss.com
- Include:
- Your order number
- Clear photos of the product and packaging
Our team will review your request and resolve it promptly.
Non-Returnable Items
The following items cannot be returned or refunded:
- Opened coffee products
- Used or partially consumed items
- Orders reported after 48 hours of delivery
Contact Us
If you have any questions regarding your order, feel free to reach out:
📧 Email: hello@mangloss.com
Man Gloss reserves the right to update this policy at any time without prior notice.